Kontakt RDPCore — FAQ
Jak kontaktovat podporu?add
Email support@rdpcore.com or open a ticket from your client dashboard. Our engineering team monitors both channels 24/7.
Jaké jsou vaše doby odezvy?add
Support tickets are prioritized by severity. Critical infrastructure issues are handled immediately. Sales inquiries are responded to during business hours (CET).
Máte tiketový systém?add
Yes. Open and track tickets from your client dashboard. Emails to support@rdpcore.com also create tickets automatically.
Nabízíte live chat podporu?add
Yes. Live chat is available for quick questions and real-time assistance. For complex technical issues, we recommend opening a ticket so our engineers can investigate thoroughly.
Jak nahlásit zneužití?add
Send reports to abuse@rdpcore.com with IP addresses, timestamps and description. Our abuse team investigates all reports within 24 hours.
Mohu si domluvit konzultaci?add
Yes. Email info@rdpcore.com with your requirements. We offer consultations for enterprise customers and custom configurations.
Kde řeším fakturační dotazy?add
Email support@rdpcore.com or manage invoices, payments and subscriptions from your client dashboard.
Mohu navštívit vaše datové centrum?add
Tours available for enterprise and colocation clients by appointment. Contact info@rdpcore.com to schedule.