1. Introduction
This Cookie Policy explains how RDPCORE DC LTD (“RDPCore”, “we”, “us”) uses cookies and similar technologies when you visit our website at rdpcore.com and our client management portal.
This policy should be read alongside our Privacy Policy, which provides further detail on how we process personal data.
We comply with the UK Privacy and Electronic Communications Regulations 2003 (PECR) as amended, and the UK General Data Protection Regulation (UK GDPR) in relation to our use of cookies and similar technologies.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to supply information to website operators.
Similar technologies include web beacons (also known as pixel tags or clear GIFs), local storage, and session storage. Where we refer to “cookies” in this policy, we include these similar technologies unless otherwise stated.
3. Types of Cookies We Use
We categorise the cookies used on our website as follows. The cookies listed below are representative examples and may change as our website evolves. We will update this policy periodically to reflect material changes.
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website and client portal. They enable core functionality such as security, session management, and accessibility. Without these cookies, services you have requested cannot be provided. These cookies do not require your consent under PECR.
| Cookie | Purpose | Duration |
|---|---|---|
| session_id | Maintains your authenticated session in the client portal | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| cookie_consent | Stores your cookie preference choices | 12 months |
| currency_pref | Remembers your selected display currency | 12 months |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference or region. They may be set by us or by third-party providers whose services we have added to our pages. Functional cookies are set only with your consent where required under applicable law. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie | Purpose | Duration |
|---|---|---|
| lang_pref | Remembers your preferred language | 12 months |
| theme_mode | Stores your light/dark mode preference | 12 months |
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information about page visits, traffic sources, and user behaviour. Data collected may be aggregated and is processed in a pseudonymised form; however, it may still constitute personal data under applicable law. These cookies are only set with your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguishes unique visitors and tracks page views | 2 years |
| _gid | Google Analytics | Distinguishes users for session-level reporting | 24 hours |
We have enabled IP anonymisation in Google Analytics, which shortens your IP address before storage where supported. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
3.4 Marketing Cookies
We do not currently use marketing or advertising cookies on our website. If this changes in the future, we will update this policy and request your consent before setting any such cookies.
4. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control the setting of these cookies. The third parties that may set cookies through our website include:
- Google (Analytics): Website usage analysis. Google Privacy Policy
- Stripe: Stripe may set strictly necessary cookies within the client portal environment to enable secure payment processing and fraud prevention. Stripe Privacy Policy
These third-party providers act as independent controllers for the data they collect through their cookies. We encourage you to review the privacy and cookie policies of these third-party providers for more information about their use of cookies.
5. Your Consent
When you first visit our website, you will be presented with a cookie consent banner that allows you to:
- Accept all cookies: All categories of cookies (including analytics) will be activated.
- Reject non-essential cookies: Only strictly necessary cookies will be set. Analytics and functional cookies will not be activated.
- Manage preferences: Choose which categories of cookies you wish to allow.
Strictly necessary cookies do not require your consent as they are essential for the website to function. These are set automatically regardless of your preference.
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website, or by clearing your browser cookies and revisiting the site. Your consent preferences are stored and respected across subsequent visits unless you clear your browser cookies or use a different device.
6. How to Manage Cookies in Your Browser
In addition to our cookie consent tool, you can control and delete cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually;
- Block third-party cookies;
- Block cookies from specific sites;
- Block all cookies from being set;
- Delete all cookies when you close your browser.
Please note that if you block or delete cookies, some features of our website may not function correctly, and you may need to re-enter information or adjust settings on each visit.
For instructions on managing cookies in common browsers:
7. Legal Basis
Our use of cookies is governed by:
- Regulation 6 of the Privacy and Electronic Communications Regulations 2003 (PECR) — which requires consent for non-essential cookies;
- UK GDPR — which applies where cookies collect or process personal data (such as IP addresses or unique identifiers).
For strictly necessary cookies, we rely on the exemption under Regulation 6(4) of PECR, which permits the use of cookies that are strictly necessary for the provision of a service explicitly requested by the user.
For all other cookies, we rely on your consent as the legal basis for processing, obtained through our cookie consent mechanism.
8. Cookie Retention Periods
Cookies have varying lifespans depending on their purpose:
- Session cookies: Deleted automatically when you close your browser.
- Persistent cookies: Remain on your device for a set period (as specified in the tables above) or until you manually delete them.
We review our cookie usage periodically and aim to minimise retention periods to what is reasonably necessary for each cookie’s purpose.
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. Where changes are material, we will reset your cookie consent preferences so that you can make an informed choice based on the updated information.
The “Last updated” date at the top of this page indicates when this policy was most recently revised.
10. Contact Us
If you have any questions about our use of cookies or this policy, please contact us:
- Email: privacy@rdpcore.com
- Postal Address: RDPCORE DC LTD, 102 Rookery Court, 80 Ruckholt Road, Mainyard Studios, Office C05 G1095, London, E10 5FA, United Kingdom