Legal

General Terms and Conditions of Service

Last updated: May 2026

1. Introduction

These General Terms and Conditions of Service (“Terms”, “Agreement”) constitute a legally binding contract between you (“Customer”, “you”, “your”) and RDPCORE DC LTD, a company incorporated in England and Wales with registered office at 102 Rookery Court, 80 Ruckholt Road, Mainyard Studios, Office C05 G1095, London, E10 5FA, United Kingdom (“RDPCore”, “we”, “us”, “our”).

Our UK VAT Registration Number is 492508864. We are registered with the Information Commissioner’s Office (ICO) under registration number C1758006. We operate Autonomous System AS214311 and are a registered member of RIPE NCC.

By placing an order, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms together with all policies referenced herein, including our Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund Policy, Service Level Agreement (SLA), Abuse Policy, Copyright / DMCA Policy, Law Enforcement Policy, Incident & Status Policy, and Data Processing Agreement (DPA). If you do not agree with any part of these Terms or referenced policies, you must not use our services.

These Terms apply to all services offered by RDPCore, including Virtual Private Servers (VPS), web hosting, domain name registration, rack colocation, IP address allocation, and any related or ancillary services made available through our website at rdpcore.com or our client management portal.

In the event of any conflict between these General Terms and any service-specific terms or supplementary policies, the service-specific terms shall prevail to the extent of the inconsistency.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated to you via email or through a notice on our website at least thirty (30) days before they take effect. Your continued use of our services after such changes constitutes acceptance of the revised Terms.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least eighteen (18) years of age to create an account and use our services. By registering, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time and to terminate accounts where this requirement is not met.

2.2 Geographic Restrictions

Our services are available globally with the exception of countries, territories, regions, and individuals subject to economic sanctions or export control restrictions administered by any of the following authorities:

  • The United Kingdom Office of Financial Sanctions Implementation (OFSI) under the Sanctions and Anti-Money Laundering Act 2018;
  • The United States Office of Foreign Assets Control (OFAC);
  • The European Union under applicable Council Regulations;
  • The United Nations Security Council.

As of the date of these Terms, comprehensively sanctioned jurisdictions include, but are not limited to, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. This list is subject to change without prior notice as sanctions programmes are updated by the relevant authorities.

You represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any restricted territory; (b) you are not named on any applicable sanctions list, denied-party list, or specially designated nationals list; and (c) you will not use our services to transact with or on behalf of any sanctioned person or entity.

2.3 Account Information

When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@rdpcore.com if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that contain false, misleading, or outdated information. One individual or entity may not maintain multiple accounts without our prior written consent.

2.4 Business Use

If you are entering into this Agreement on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” and “your” shall refer to that entity.

3. Services

3.1 Overview

RDPCore provides the following categories of infrastructure services:

  • Virtual Private Servers (VPS): Virtualised server instances with dedicated resources, available in various configurations including starter, high-performance, and enterprise tiers.
  • Web Hosting: Shared and managed hosting solutions including cPanel-based hosting and WordPress-optimised hosting environments.
  • Domain Name Registration: Domain registration, transfer, and management services provided through our ICANN-accredited registrar partner.
  • Rack Colocation: Physical rack space, power, cooling, and network connectivity for customer-owned hardware at our data centre facility in Prague, Czech Republic.
  • IP Address Services: Allocation of IPv4 and/or IPv6 addresses from our RIPE NCC allocations and leased subnets for use with our infrastructure services.
  • Application Hosting: Pre-configured VPS instances with popular applications such as Docker, GitLab, Nextcloud, Nginx, MariaDB, WireGuard, OpenVPN, Plesk, and WordPress.

3.2 Service Availability

We endeavour to maintain high availability for all services as outlined in our Service Level Agreement (SLA). However, services are provided on an “as available” basis and we do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance where reasonably practicable.

3.3 Service Modifications

We reserve the right to modify, upgrade, or discontinue any service or feature at any time. Where a modification materially reduces the functionality of a service you are actively subscribed to, we will provide at least thirty (30) days’ notice and, where applicable, offer a pro-rata refund or migration path to an equivalent service.

4. Domain Name Registration

4.1 Registrar Relationship

Domain name registration services are provided by RDPCore through an ICANN-accredited registrar partner. All domain registrations are subject to the applicable registry policies, ICANN (Internet Corporation for Assigned Names and Numbers) regulations, and our registrar partner’s terms of service in addition to these Terms.

4.2 Customer Responsibilities

You are solely responsible for ensuring that your chosen domain name does not infringe upon the intellectual property rights of any third party. You acknowledge that domain registration does not confer any legal right to a name and that registrations are subject to applicable dispute resolution policies.

4.3 Domain Disputes

Domain name disputes are governed by the Uniform Domain-Name Dispute-Resolution Policy (UDRP) administered by ICANN, and for .uk domains, by the Dispute Resolution Service (DRS) operated by Nominet UK. You accept that:

  • You are solely responsible for any disputes arising from your domain registration;
  • RDPCore acts solely as a technical intermediary and bears no liability in domain disputes;
  • We will comply with decisions issued by ICANN-approved dispute resolution providers, Nominet, or courts of competent jurisdiction;
  • We may be required to suspend, transfer, or cancel a domain in compliance with such decisions.

For more information on domain dispute procedures, please refer to ICANN’s UDRP page and Nominet’s Dispute Resolution Service.

4.4 Domain Renewal

Domains are registered for a fixed term and must be renewed prior to expiration. We will send renewal reminders, however it remains your responsibility to ensure timely renewal. We are not liable for any loss resulting from a domain expiring due to non-renewal, including loss of the domain name to a third party.

Domain registrations are non-refundable once processed. Please refer to our Refund Policy for full details.

5. Colocation Services

5.1 Facility

Colocation services are provided at our data centre facility located in Prague, Czech Republic. The facility provides rack space, power supply, cooling, physical security, and network connectivity as specified in your service order.

5.2 Customer Hardware

You retain full ownership of and responsibility for all hardware placed in our facility. You are responsible for ensuring that your equipment is in good working order, properly configured, and does not pose a risk to the facility, other customers’ equipment, or our staff.

We reserve the right to refuse installation of equipment that we reasonably determine to be unsafe, excessively noisy, or incompatible with our facility infrastructure.

5.3 Insurance and Liability

We maintain facility-level insurance covering the building, infrastructure systems, and general operational risks. However, customer-owned hardware is not covered by our insurance. We strongly recommend that you maintain your own comprehensive insurance policy covering your equipment against risks including but not limited to fire, flood, theft, electrical surge, and accidental damage.

Our liability for any damage to customer hardware is strictly limited to cases where such damage is directly caused by our proven gross negligence or wilful misconduct in maintaining the facility environment (including power delivery, cooling systems, and physical security). We accept no liability for hardware failures, component degradation, software issues, or damage arising from causes beyond our reasonable control including force majeure events.

5.4 Physical Access

Physical access to colocation equipment is available by appointment only. Access requests must be submitted at least twenty-four (24) hours in advance through our support portal or by contacting our operations team directly. All visitors must present valid government-issued photo identification and will be escorted by authorised data centre personnel at all times.

This appointment-based access policy exists to maintain the security and integrity of the shared facility environment. Emergency access outside of scheduled appointments may be arranged at our sole discretion and subject to availability of escort personnel.

5.5 Power and Connectivity

Power allocation and network connectivity are provided as specified in your service order. You must not exceed your allocated power draw without prior arrangement. Persistent over-consumption may result in additional charges or, where necessary to protect facility infrastructure, temporary disconnection of equipment until the issue is resolved.

5.6 Abandoned Equipment

If customer-owned hardware is not collected within thirty (30) days following termination of the colocation service (whether by cancellation, non-payment, or breach), RDPCore reserves the right to treat such equipment as abandoned. We will make reasonable efforts to contact you using the details on file before taking action. If equipment remains uncollected after the thirty (30) day period, we may, at our sole discretion, dispose of, recycle, sell, or otherwise handle the equipment without further notice or liability to you.

Any costs incurred by RDPCore in relation to the storage, handling, removal, or disposal of abandoned equipment may be charged to you and recovered as a debt. This provision does not affect any lien or other rights we may have over the equipment in respect of unpaid fees.

6. IP Address Allocation

6.1 Ownership and Usage

IP addresses allocated to you remain the property of RDPCore, RIPE NCC, or our upstream providers (including IPXO) as applicable. IP addresses are licensed to you for use solely in connection with active services purchased from RDPCore. You do not acquire any ownership rights over allocated IP addresses.

Upon termination or cancellation of your service, all allocated IP addresses will be reclaimed immediately. You must update any DNS records, configurations, or published references to such addresses promptly upon service termination.

6.2 Responsible Use

You are responsible for all activity originating from IP addresses allocated to your services. This includes ensuring that your servers are not used to send unsolicited communications (spam), host malicious content, participate in network attacks, or engage in any activity that violates our Acceptable Use Policy or applicable law.

6.3 Abuse Handling

If we receive an abuse report relating to an IP address allocated to you, we will notify you and require resolution within twenty-four (24) to forty-eight (48) hours depending on the severity of the issue. For serious violations (including but not limited to distribution of malware, participation in DDoS attacks, hosting of child sexual abuse material, or activities that pose an immediate threat to network integrity), we reserve the right to suspend the affected service immediately without prior notice.

Repeated abuse incidents may result in permanent termination of your account. Please refer to our Abuse Policy for detailed procedures.

6.4 RIPE Database

We maintain accurate records in the RIPE NCC database for all IP address allocations in accordance with RIPE policies. You agree to cooperate with any reasonable requests for information required to maintain these records.

6.5 IP Reputation and Blacklisting

RDPCore does not guarantee that any allocated IP address will be free from prior reputation issues, blacklisting, or geolocation inaccuracies. While we make reasonable efforts to maintain clean IP space and to resolve known issues with our address ranges, you acknowledge that IP addresses may have historical usage by previous holders that affects their current reputation with third-party services, email providers, or security databases.

We do not guarantee email deliverability, inbox placement, or acceptance by any third-party service. It is your responsibility to manage the reputation of IP addresses allocated to you, including but not limited to configuring appropriate rDNS (reverse DNS) records, SPF, DKIM, DMARC, and any other authentication mechanisms required by receiving services.

If you experience reputation issues with an allocated IP address, you may contact our support team to request a replacement where available, subject to availability and at our discretion.

7. Payment and Billing

7.1 Pricing and Currency

All prices displayed on our website are exclusive of applicable taxes unless explicitly stated otherwise. Applicable VAT or other taxes will be added at checkout or on your invoice. Prices may be displayed in multiple currencies for convenience; however, billing is processed in the currency specified at the time of order. We reserve the right to adjust pricing at any time, provided that price increases for existing services will not take effect until the next renewal period and will be communicated at least thirty (30) days in advance.

7.2 Taxation

For customers located in the United Kingdom, UK VAT at the prevailing standard rate (currently 20%) will be applied to all invoices. VAT is charged regardless of whether you are a business or consumer; VAT-registered businesses may reclaim input VAT through their own VAT returns in the normal manner.

For customers located within the European Union, VAT will be charged at the rate applicable in your country of residence in accordance with EU VAT rules for electronically supplied services (Council Implementing Regulation (EU) No 282/2011 as amended). We are registered with the Irish Revenue Commissioners (ROS) for the purposes of EU VAT One Stop Shop (OSS) compliance and remit collected VAT accordingly. If you are a VAT-registered business within the EU and provide a valid VAT identification number verified through VIES, the supply may be treated as a B2B reverse-charge transaction where applicable under local law, and VAT will not be charged on the invoice.

For customers located outside the United Kingdom and the European Union, services are outside the scope of UK and EU VAT and no VAT will be charged.

You are solely responsible for determining and paying any additional local taxes, duties, withholding taxes, or levies that may apply in your jurisdiction.

7.3 Payment Methods

We accept payment via the following methods:

  • Credit/Debit Card: Processed securely through Stripe. We support Visa, Mastercard, and other major card networks supported by Stripe.
  • Bank Transfer: Available for account credit top-ups and invoices above a minimum threshold. Bank details are provided on your invoice.
  • Account Credit: You may pre-load credit to your account via Stripe or bank transfer. Account credit will be applied automatically to future invoices.

7.4 Billing Cycle and Invoicing

Services are billed in advance on a recurring basis according to the billing cycle selected at the time of order (monthly, quarterly, semi-annually, or annually). Invoices are generated automatically through our billing system and sent to your registered email address. It is your responsibility to ensure your contact details are current.

7.5 Late Payment

If payment is not received by the invoice due date, the following process applies:

  • Day 1–7: A payment reminder will be sent. Services remain active.
  • Day 7–14: A final reminder will be sent with a notice that services will be suspended if payment is not received.
  • Day 14: Services will be suspended. You will retain access to your account but services will be inaccessible.
  • Day 28: If payment remains outstanding, your data may be permanently deleted and the service terminated. We are under no obligation to retain backups beyond this point.

We reserve the right to charge reasonable administrative fees for the recovery of overdue amounts and to engage third-party collection agencies where necessary.

7.6 Automatic Renewal

All services are set to automatically renew at the end of each billing cycle unless you cancel prior to the renewal date. Renewal invoices are generated in advance of the service expiry date to allow time for payment processing. You may disable automatic renewal or cancel services at any time through your client portal.

7.7 Chargebacks and Payment Disputes

If you initiate a chargeback, payment reversal, or dispute with your bank or payment provider without first contacting us to resolve the matter, we reserve the right to immediately suspend all services associated with your account pending resolution of the dispute. Initiating a chargeback without prior communication is considered a breach of these Terms.

We may charge a reasonable administrative fee (not exceeding £25) to cover costs incurred in responding to the chargeback process. If the chargeback is resolved in our favour, services will not be reinstated until all outstanding amounts (including the administrative fee) are paid in full. If the chargeback is upheld, the service will be considered cancelled as of the date the chargeback was initiated and no further obligations shall exist on either party except those that survive termination.

We strongly encourage you to contact our support team before disputing any charge. Most billing concerns can be resolved quickly and amicably.

8. Refunds and Cancellation

8.1 Money-Back Guarantee

We offer a fifteen (15) day money-back guarantee on VPS hosting, web hosting, and application hosting services. If you are not satisfied with your service for any reason, you may request a full refund within fifteen (15) days of the initial service activation date. This guarantee applies to first-time purchases only and is limited to one claim per customer.

8.2 Exclusions

The following services and items are not eligible for refund under any circumstances:

  • Domain name registrations, renewals, and transfers (due to the non-reversible nature of registry transactions);
  • Colocation services (due to the physical setup and resource allocation involved);
  • Setup fees, administrative fees, and one-time charges;
  • Services terminated for violation of our Terms or Acceptable Use Policy;
  • Account credit balances (credit is non-refundable but remains usable for future services);
  • Add-on services such as additional IP addresses, backup storage, or software licences.

8.3 Cancellation Process

You may cancel any service at any time through your client portal. Cancellation will take effect at the end of the current billing period unless you request immediate cancellation. No pro-rata refunds are provided for unused portions of a billing period outside of the money-back guarantee window.

For full details, please refer to our dedicated Refund Policy.

9. Data Backups

9.1 Provider Backups

We perform routine automated backups of VPS and hosting services for disaster recovery purposes. These backups are maintained solely for our internal operational continuity and are not guaranteed to be available for individual customer restoration requests. You should not rely on our internal backups as your sole data protection strategy.

9.2 Customer Snapshots

Each VPS service includes one (1) complimentary snapshot slot, allowing you to create a point-in-time image of your server. Snapshots are stored on our infrastructure and are subject to available storage capacity. We reserve the right to remove snapshots associated with terminated or suspended services.

9.3 Backup Storage (Add-on)

Additional backup storage may be purchased as an add-on service where available. Backup storage add-ons are subject to their own pricing and terms as displayed at the time of purchase. Backup storage is provided on a best-effort basis and does not constitute a guarantee against data loss.

9.4 Customer Responsibility

You are solely responsible for maintaining independent backups of your data. We strongly recommend that you implement your own backup strategy using off-site storage. Backups maintained by RDPCore (whether internal operational backups or customer-facing snapshots) are not guaranteed and may be unavailable, incomplete, outdated, or corrupted at any time without notice.

RDPCore shall not be liable for any data loss, corruption, or inability to restore data regardless of the cause, including but not limited to hardware failure, software error, human error, security breach, or force majeure event, except where such loss is directly and solely attributable to our proven gross negligence.

10. Network and DDoS Protection

10.1 Network Infrastructure

Our network infrastructure is designed to provide reliable connectivity with multiple upstream transit providers and peering arrangements. We operate AS214311 and maintain presence at our Prague data centre facility. Network performance metrics and current status are available through our status page.

10.2 DDoS Mitigation

All services benefit from network-level DDoS (Distributed Denial of Service) mitigation as a standard inclusion at no additional cost. This protection is provided through our upstream data centre provider’s shared mitigation infrastructure.

Important: DDoS mitigation is provided on a best-effort, shared-capacity basis. We do not guarantee a specific mitigation threshold, nor do we guarantee that all attacks will be successfully mitigated. Any capacity figures referenced in marketing materials represent the total shared infrastructure capacity available to the data centre and are not dedicated to any individual customer. The effectiveness of mitigation depends on the nature, volume, vector, and sophistication of the attack.

In cases where an attack exceeds available mitigation capacity, targets multiple vectors simultaneously, or threatens the stability of our network infrastructure or other customers’ services, we reserve the right to null-route (blackhole) the targeted IP address(es) for the duration of the attack to protect overall network integrity. We will endeavour to restore connectivity as soon as the attack subsides.

DDoS mitigation is a complementary network-level feature and does not constitute a standalone service with its own service level commitment. DDoS protection is provided without any warranty, guarantee of effectiveness, or service level obligation. No service credits or compensation are provided for disruption caused by DDoS attacks that exceed our mitigation capabilities or that necessitate null-routing.

10.3 Network Fair Use

Bandwidth allocations specified in service plans are subject to fair use. We reserve the right to throttle or restrict connectivity for services that consistently consume disproportionate network resources in a manner that degrades service quality for other customers. We will notify you before taking such action where practicable.

11. Acceptable Use

Your use of our services is subject to our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference. The AUP sets out prohibited activities including but not limited to:

  • Distribution of malware, viruses, or malicious code;
  • Sending unsolicited bulk communications (spam);
  • Hosting or distributing child sexual abuse material;
  • Conducting or facilitating network attacks (DDoS, port scanning, brute force);
  • Infringing intellectual property rights;
  • Hosting phishing sites or engaging in fraud;
  • Mining cryptocurrency on shared hosting or VPS plans not designated for such use;
  • Any activity that violates applicable law in the United Kingdom, the European Union, or the jurisdiction in which you reside.

Violation of the AUP may result in immediate suspension or termination of services without refund. Please refer to the full Acceptable Use Policy for comprehensive details.

12. Suspension and Termination

12.1 Suspension by RDPCore

We may suspend your services immediately and without prior notice if:

  • Your use of services poses an immediate threat to network security, stability, or integrity;
  • We receive a valid abuse report requiring urgent action;
  • We are required to do so by law, regulation, or court order;
  • Your account is involved in fraudulent activity or payment chargebacks;
  • You are in material breach of these Terms or any referenced policy.

Where circumstances permit, we will provide notice and an opportunity to remedy the issue before suspension takes effect. Suspension does not relieve you of your payment obligations for the affected billing period.

12.2 Termination by RDPCore

We may terminate your account and all associated services if:

  • A suspension remains unresolved for more than fourteen (14) days;
  • You commit a serious or repeated breach of these Terms;
  • Payment remains outstanding for more than twenty-eight (28) days;
  • You are found to be operating from a sanctioned territory or are placed on a sanctions list;
  • Continued provision of services would expose RDPCore to legal liability.

12.3 Termination by Customer

You may terminate your account at any time by cancelling all active services through your client portal and submitting an account closure request. Upon termination, you remain liable for any outstanding invoices. We will retain your account data for a reasonable period in accordance with our Privacy Policy and applicable data retention laws before permanent deletion.

12.4 Effect of Termination

Upon termination of services for any reason:

  • All licences and rights granted to you under these Terms cease immediately;
  • All allocated IP addresses are reclaimed;
  • Your data will be scheduled for deletion within fourteen (14) days unless a longer retention period is required by law;
  • For colocation services, you must arrange collection of your hardware within fourteen (14) days of termination. Hardware not collected within thirty (30) days will be treated as abandoned in accordance with Section 5.6;
  • Provisions of these Terms that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall continue in effect.

13. Limitation of Liability

13.1 Service Warranty Disclaimer

To the maximum extent permitted by applicable law, our services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. You acknowledge that no hosting or infrastructure service can guarantee 100% uptime and that occasional interruptions are inherent to the nature of internet-based services.

13.2 Limitation of Damages

To the maximum extent permitted by law, RDPCore’s total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of our services shall not exceed the total amount paid by you to RDPCore during the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall RDPCore be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages;
  • Loss of profits, revenue, business, or anticipated savings;
  • Loss of data or data corruption;
  • Loss of goodwill or reputation;
  • Cost of procurement of substitute services;
  • Damages arising from service interruptions, network outages, or DDoS attacks;

regardless of the cause of action or the theory of liability, even if RDPCore has been advised of the possibility of such damages.

13.3 Exceptions

Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law, including the UK Consumer Rights Act 2015 where applicable.

13.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet backbone failures, failures of third-party providers, fire, flood, or civil unrest. In such events, our obligations shall be suspended for the duration of the force majeure event.

14. Indemnification

You agree to indemnify, defend, and hold harmless RDPCore, its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of our services or any activity conducted through your account;
  • Content hosted on or transmitted through your services;
  • Your violation of these Terms or any referenced policy;
  • Your violation of any applicable law, regulation, or third-party rights;
  • Any domain name dispute or intellectual property claim relating to domains registered through your account;
  • Any claim by a third party arising from your use of IP addresses allocated to you.

This indemnification obligation shall survive the termination of your account and these Terms.

15. Data Protection

15.1 Our Role

With respect to personal data you store on our infrastructure (such as data belonging to your own customers or users), RDPCore acts as a Data Processor under the UK GDPR and EU GDPR. You remain the Data Controller and are responsible for ensuring that your processing of personal data complies with applicable data protection laws.

With respect to your account information (name, email, billing details), RDPCore acts as a Data Controller. Our processing of this data is governed by our Privacy Policy.

15.2 Data Processing Agreement

Where required by applicable data protection law, our Data Processing Agreement (DPA) applies to the processing of personal data on your behalf. The DPA sets out the subject matter, duration, nature, and purpose of processing, the types of personal data, and the obligations of both parties. The DPA is available as a separate document and is incorporated into these Terms by reference.

15.3 Data Location

Customer-hosted service data (VPS content, web hosting files, databases, colocation traffic) is primarily stored and processed at our data centre facility in Prague, Czech Republic. Our operational support systems (including billing, ticketing, and customer relationship management) may utilise infrastructure located within the United Kingdom and the European Economic Area. We do not transfer customer-hosted data outside of the EEA unless specifically requested by you, required to provide the service, or compelled by law.

15.4 Data Breach Notification

In the event of a personal data breach affecting data we process on your behalf, we will notify you without undue delay after becoming aware of the breach, and will use reasonable efforts to do so within seventy-two (72) hours where feasible. This notification is intended to enable you, as the Data Controller, to meet your own obligations under Article 33 of the UK GDPR to report breaches to the ICO and, where required under Article 34, to notify affected data subjects.

Our notification will include, to the extent reasonably available at the time: the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the breach. We may provide information in phases as our investigation progresses.

15.5 Customer Obligations

You are responsible for implementing appropriate technical and organisational measures to protect personal data stored on your services, including but not limited to encryption, access controls, and regular security updates. You must comply with all applicable data protection laws in relation to data you process using our services.

16. Law Enforcement and Legal Requests

16.1 Compliance with Legal Process

We will comply with valid legal requests from law enforcement agencies and courts of competent jurisdiction, including but not limited to court orders, search warrants, production orders, and requests made under the UK Investigatory Powers Act 2016, the UK Crime and Courts Act 2013, and equivalent EU legislation.

16.2 Customer Notification

Where we are legally permitted to do so, we will notify you of any law enforcement request relating to your account or data before complying with such request. However, you acknowledge that in certain circumstances (including but not limited to requests accompanied by a non-disclosure requirement, national security matters, or where notification would prejudice an investigation), we may be legally prohibited from informing you and will comply with the request without notice.

16.3 Preservation Requests

We may preserve account data and traffic data in response to valid preservation requests from law enforcement for a period specified in the request or as required by law, without notifying you where prohibited from doing so.

16.4 Emergency Disclosure

In emergency situations involving imminent risk of death or serious physical injury, we may voluntarily disclose information to law enforcement without a court order in accordance with applicable law.

17. Intellectual Property

17.1 Our Property

All intellectual property rights in our website, branding, software, documentation, and service infrastructure remain the exclusive property of RDPCore or our licensors. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use our services as described herein.

17.2 Your Content

You retain all ownership rights in content you upload, store, or transmit through our services. By using our services, you grant us a limited, non-exclusive licence to store, transmit, and display your content solely to the extent necessary to provide the services you have ordered.

17.3 DMCA and Copyright

We respect intellectual property rights and respond to valid copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA) and equivalent UK/EU legislation. Our procedures for reporting copyright infringement are set out in our Copyright / DMCA Policy.

18. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information received from the other party in connection with these Terms, including but not limited to technical configurations, pricing arrangements, and business information. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party’s information; or (d) is required to be disclosed by law or legal process.

19. Third-Party Services

Our services may integrate with or rely upon third-party services and providers, including but not limited to our domain registrar partner, Stripe (payment processing), IPXO (IP address leasing), and upstream network providers. We are not responsible for the availability, performance, or policies of third-party services. Your use of third-party services may be subject to their own terms and conditions.

We do not endorse, warrant, or assume liability for any third-party service, and any dealings between you and a third-party provider are solely between you and that provider.

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

20.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. However, if you are a consumer resident in the European Union, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights as a consumer under mandatory local law.

20.3 Informal Resolution

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting the other party and allowing a period of thirty (30) days for good-faith negotiation. Disputes should be directed to legal@rdpcore.com.

20.4 Alternative Dispute Resolution

If you are a consumer in the European Union or the United Kingdom, you may have access to alternative dispute resolution (ADR) schemes in your jurisdiction. While we are not obligated to participate in ADR proceedings before a consumer arbitration body unless required by applicable law, we encourage you to contact us directly at legal@rdpcore.com to resolve any concerns before pursuing formal proceedings.

21. General Provisions

21.1 Entire Agreement

These Terms, together with all policies and documents referenced herein (including the Privacy Policy, Acceptable Use Policy, Refund Policy, SLA, Abuse Policy, DPA, and any service-specific terms), constitute the entire agreement between you and RDPCore with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

21.3 Waiver

No failure or delay by RDPCore in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or further exercise of that right or the exercise of any other right.

21.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or successor entity, or in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

21.5 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@rdpcore.com or by post to our registered office address. Notices are deemed received: (a) if sent by email, on the day sent (or the next business day if sent outside business hours); (b) if sent by post, three (3) business days after posting.

21.6 No Third-Party Rights

These Terms do not confer any rights on any person or party other than you and RDPCore. No third party shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21.7 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

22. Contact Information

If you have any questions about these Terms or our services, please contact us:

  • General Support: support@rdpcore.com
  • Legal Enquiries: legal@rdpcore.com
  • Abuse Reports: abuse@rdpcore.com
  • Registered Office: RDPCORE DC LTD, 102 Rookery Court, 80 Ruckholt Road, Mainyard Studios, Office C05 G1095, London, E10 5FA, United Kingdom
  • Company Number: 16328522 (Registered in England and Wales)
  • VAT Number: 492508864
  • ICO Registration: C1758006