Contact RDPCore — FAQ
How do I contact support?add
Email support@rdpcore.com or open a ticket from your client dashboard. Our engineering team monitors both channels 24/7.
What are your response times?add
Support tickets are prioritized by severity. Critical infrastructure issues are handled immediately. Sales inquiries are responded to during business hours (CET).
Do you have a ticket system?add
Yes. Open and track tickets from your client dashboard. Emails to support@rdpcore.com also create tickets automatically.
Do you offer live chat support?add
Yes. Live chat is available for quick questions and real-time assistance. For complex technical issues, we recommend opening a ticket so our engineers can investigate thoroughly.
How do I report abuse?add
Send reports to abuse@rdpcore.com with IP addresses, timestamps and description. Our abuse team investigates all reports within 24 hours.
Can I schedule a consultation?add
Yes. Email info@rdpcore.com with your requirements. We offer consultations for enterprise customers and custom configurations.
Where do I handle billing questions?add
Email support@rdpcore.com or manage invoices, payments and subscriptions from your client dashboard.
Can I visit your datacenter?add
Tours available for enterprise and colocation clients by appointment. Contact info@rdpcore.com to schedule.