Copyright / DMCA Policy

1. Introduction

RDPCore respects the intellectual property rights of others and expects our customers to do the same. We respond to valid notices of copyright infringement in accordance with the United States Digital Millennium Copyright Act (DMCA), the UK Copyright, Designs and Patents Act 1988, and the EU Copyright Directive (2019/790).

As an infrastructure provider, we do not monitor or control the content hosted by our customers. However, upon receiving a valid infringement notice, we will act promptly to address the reported content in accordance with applicable law.

2. Designated Agent

Email: abuse@rdpcore.com (subject line: “Copyright Infringement Notice”)
Postal Address: RDPCORE DC LTD, Copyright Agent, 102 Rookery Court, 80 Ruckholt Road, Mainyard Studios, Office C05 G1095, London, E10 5FA, United Kingdom

3. Filing a Copyright Infringement Notice

If you believe that content hosted on our infrastructure infringes your copyright, please submit a notice containing the following information:

Identification of the copyrighted work you claim has been infringed (or a representative list if multiple works are involved);
Identification of the material you claim is infringing, including sufficient information to locate it (URL, IP address, or other specific location);
Your contact information (name, address, telephone number, and email address);
A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law;
A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on behalf of the owner;
Your physical or electronic signature (or that of the person authorised to act on behalf of the copyright owner).

Notices that do not substantially comply with these requirements may not be actionable and may experience delays in processing. We reserve the right to request additional information or clarification before taking action. We are not obligated to take action where a notice is incomplete, unverifiable, or outside our technical control.

4. Our Process

4.1 Upon Receiving a Valid Notice

When we receive a notice that substantially complies with the requirements above, we will:

Forward the notice to the customer responsible for the reported content;
Request that the customer remove or disable access to the allegedly infringing material within forty-eight (48) hours;
If the customer fails to respond or comply, we may remove or disable access to the material ourselves, or suspend the affected service.

We will act within a reasonable timeframe based on the complexity of the report and technical feasibility.

4.2 Expedited Removal

In cases involving clear and obvious infringement (e.g., complete copies of commercial software, films, or music), we may remove or disable access to the material without waiting for the customer to respond, particularly where the infringement is large-scale or repeated.

4.3 Limitations

As an infrastructure provider, our ability to remove specific content may be limited depending on the service type. For VPS and colocation services where the customer has full server control, our options may be limited to suspending the entire service rather than removing individual files. We will take the least restrictive action that is reasonably effective in addressing the infringement. We are not responsible for monitoring or modifying customer-controlled environments.

4.4 Interim Measures

We may apply temporary restrictions (such as access blocking or IP filtering) while investigating a claim, particularly where the alleged infringement is large-scale or ongoing.

5. Counter-Notice

5.1 Right to Respond

If you are a customer whose content has been removed or disabled as a result of a copyright infringement notice, and you believe the removal was made in error or that you have authorisation to use the material, you may submit a counter-notice.

5.2 Counter-Notice Requirements

A valid counter-notice must include:

Identification of the material that was removed and its location before removal;
A statement under penalty of perjury that you have a good-faith belief that the material was removed as a result of mistake or misidentification;
Your name, address, and telephone number;
A statement that you consent to the jurisdiction of the courts of England and Wales (or, for US-based claims, the Federal District Court for your judicial district) and that you will accept service of process from the complainant;
Your physical or electronic signature.

5.3 Process After Counter-Notice

Upon receiving a valid counter-notice, we will:

Forward the counter-notice to the original complainant;
Inform the complainant that the removed material may be restored in ten (10) to fourteen (14) business days unless the complainant files a court action seeking to restrain the customer from the allegedly infringing activity;
Restore the material (or re-enable the service) after the waiting period if no court action is filed.

We are not responsible for the outcome of any legal dispute between the parties. This process does not limit any mandatory rights under applicable consumer or data protection laws.

6. Repeat Infringers

In accordance with applicable law, we maintain a policy of terminating the accounts of customers who are repeat copyright infringers. A customer may be considered a repeat infringer if:

We receive multiple valid infringement notices regarding their account;
They fail to respond to or comply with infringement notices;
Counter-notices are not filed or are found to be without merit.

Determination of repeat infringer status is made at our sole discretion. We may also consider severity, frequency, and nature of violations when determining repeat infringement. Termination for repeat infringement is without refund.

7. Misrepresentation

Under the DMCA and equivalent legislation, any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for damages. Please ensure that your notice or counter-notice is accurate before submission.

We reserve the right to disregard notices that appear to be fraudulent, abusive, or submitted in bad faith, and to seek damages where appropriate. We may block or restrict reporters who repeatedly submit abusive or fraudulent notices.

8. UK and EU Copyright Law

While this policy references DMCA procedures (which are widely recognised internationally), we also comply with:

UK Copyright, Designs and Patents Act 1988: We respond to valid infringement claims under UK law and will cooperate with UK courts.
EU Copyright Directive (2019/790): For EU-based complainants, we process notices in accordance with applicable EU member state implementations.
EU Digital Services Act: Copyright-related notices may also be processed under our DSA notice-and-action mechanism as described in our Abuse Policy.

Regardless of the legal framework cited, the information requirements and process described in this policy apply.

9. No Monitoring Obligation

As an infrastructure provider, we do not proactively monitor customer content for copyright infringement. We act upon receiving valid notices as described in this policy. We have no obligation to investigate or verify the legality of content hosted by our customers absent a specific, actionable notice.

9.1 Data Availability

Our ability to process notices depends on available logs and data retention policies. We do not guarantee the availability of historical data beyond our standard retention periods.

10. Limitation of Liability

RDPCore shall not be liable for any loss, damage, or disruption resulting from actions taken in good faith under this Copyright / DMCA Policy, including removal of content, service suspension, or account termination, including actions taken based on third-party claims or notices. Our actions under this policy do not constitute a determination of copyright ownership or infringement.

11. Contact

Copyright Notices: abuse@rdpcore.com (subject: “Copyright Infringement Notice”)
Counter-Notices: abuse@rdpcore.com (subject: “DMCA Counter-Notice”)
General Abuse: See our Abuse Policy