1. Scope
These Colocation Terms apply to all rack colocation services provided by RDPCore at our data centre facility in Prague, Czech Republic. These terms supplement the General Terms and Conditions and prevail in the event of conflict.
2. Facility and Services
Colocation services include the provision of rack space, power supply, cooling, physical security, and network connectivity as specified in your service order. The specific allocation (rack units, power draw, bandwidth) is defined at the time of order and forms part of your service agreement.
We do not provide server hardware, operating systems, or software as part of colocation services. You supply and own all equipment placed in our facility.
2.2 Right to Refuse Service
We reserve the right to refuse colocation service where equipment, use case, or risk profile is deemed unsuitable for our facility at our sole discretion.
3. Customer Equipment
3.1 Ownership and Responsibility
You retain full ownership of and responsibility for all hardware placed in our facility. You are responsible for ensuring that your equipment is in good working order, properly configured, and does not pose a risk to the facility, other customers’ equipment, or our staff.
3.2 Equipment Standards
All equipment must:
- Comply with applicable electrical safety standards (CE marking or equivalent);
- Be rack-mountable or otherwise suitable for the allocated space;
- Not exceed the allocated power draw without prior arrangement;
- Not generate excessive noise (above 65dB at 1 metre) or heat beyond the allocated cooling capacity. We do not guarantee specific temperature or humidity levels beyond standard data centre operating ranges;
- Be clearly labelled with your customer identifier for identification purposes;
- Have all cabling neatly managed and labelled.
We reserve the right to refuse installation of equipment that we reasonably determine to be unsafe, incompatible with our facility infrastructure, or likely to adversely affect other customers.
3.3 Installation and Removal
Initial installation of equipment must be coordinated with our operations team. You are responsible for the physical installation, cabling, and configuration of your equipment unless a managed installation service has been purchased. Removal of equipment upon service termination must also be coordinated in advance.
3.4 Shipping and Delivery
You are responsible for arranging shipment of your equipment to and from our facility. We are not responsible for damage, loss, or delay occurring during transit. All inbound equipment must be clearly labelled with your customer identifier and accompanied by prior notice to our operations team. Unannounced deliveries may be refused.
3.5 Handling Risk
RDPCore shall not be liable for damage occurring during installation, handling, or removal of equipment performed by you or your representatives.
4. Power
4.1 Allocation
Power is allocated per your service order (measured in amps or kilowatts). You must not exceed your allocated power draw. We monitor power consumption and will notify you if usage approaches or exceeds your allocation.
4.2 Over-Consumption
Persistent power over-consumption may result in additional charges, a requirement to upgrade your power allocation, or temporary disconnection of equipment where necessary to protect facility infrastructure or the stability of other customers. We will notify you before taking disconnection action except in emergency situations.
4.3 Redundancy
Our facility provides power redundancy as described in the facility specifications. Brief power interruptions within redundancy tolerances (e.g., UPS failover, generator switchover) that do not result in sustained service outage are not considered downtime for SLA purposes.
5. Network Connectivity
Network connectivity is provided as specified in your service order (port speed, bandwidth allocation, IP addresses). Bandwidth may be unmetered or metered depending on your plan. Where unmetered, fair-use policies apply.
We provide connectivity to our upstream transit providers and peering arrangements via our AS214311 network. We do not guarantee specific routing paths, latency to specific destinations, or peering arrangements with specific networks.
5.2 Acceptable Use
All network usage remains subject to our Acceptable Use Policy. We reserve the right to restrict or disconnect services involved in abuse, attacks, or activities that threaten network integrity, without liability for any resulting service interruption.
5.3 Cross-Connects
Cross-connects to other customers or services within the facility may be available upon request and subject to additional charges, technical feasibility, and approval by our operations team.
6. Physical Access
6.1 Appointment-Based Access
Physical access to your equipment is available by appointment only. Access requests must be submitted at least twenty-four (24) hours in advance through our support portal. All visitors must present valid government-issued photo identification and will be escorted by authorised data centre personnel at all times.
6.2 Authorised Personnel
You must maintain a list of authorised personnel who may access your equipment. Access will only be granted to individuals on this list. Changes to the authorised list must be submitted in writing (email to support is acceptable) by the account holder.
6.3 Access Conduct
While in the facility, all visitors must:
- Follow all instructions from data centre staff;
- Not access, touch, or interfere with equipment belonging to other customers;
- Not bring food, drink, or hazardous materials into the server room;
- Not photograph or record other customers’ equipment or facility security systems;
- Comply with all posted safety and security procedures.
Violation of access rules may result in immediate removal from the facility and restriction of future access privileges.
6.4 Emergency Access
Emergency access outside of scheduled appointments may be arranged at our sole discretion and subject to availability of escort personnel. Emergency access requests should be directed to our support team.
6.5 Remote Hands
We may provide remote hands services (such as power cycling, cable reseating, or basic visual inspection) upon request. Minor tasks may be provided free of charge at our discretion, while more complex or time-consuming tasks may be billed at our standard hourly rate. We do not guarantee availability or completion time for remote hands services.
6.6 Liability During Access
You are responsible for any damage caused by you or your authorised personnel while accessing the facility, including damage to third-party equipment, cabling, or facility infrastructure.
7. Insurance and Liability
7.1 Facility Insurance
We maintain facility-level insurance covering the building, infrastructure systems, and general operational risks.
7.2 Customer Hardware
Customer-owned hardware is not covered by our insurance. We strongly recommend that you maintain your own comprehensive insurance policy covering your equipment against risks including but not limited to fire, flood, theft, electrical surge, and accidental damage.
7.3 Liability Limitation
Our liability for damage to customer hardware is strictly limited to cases where such damage is directly caused by our proven gross negligence or wilful misconduct in maintaining the facility environment. We accept no liability for:
- Hardware failures or component degradation;
- Data loss stored on customer equipment;
- Damage arising from causes beyond our reasonable control as defined in our General Terms and Conditions;
- Indirect, consequential, or economic losses of any kind.
7.4 Data Responsibility
You are solely responsible for all data stored on your equipment. RDPCore has no access to and accepts no responsibility for such data, including any loss, corruption, or unauthorised access.
8. Termination and Equipment Collection
8.1 Notice Period
Colocation services require a minimum notice period of thirty (30) days for cancellation, unless otherwise specified in your service order.
8.2 Equipment Collection
Upon termination, you must arrange collection of your hardware within fourteen (14) days. Collection must be scheduled by appointment and coordinated with our operations team.
8.3 Abandoned Equipment
If equipment is not collected within thirty (30) days following termination, RDPCore reserves the right to treat such equipment as abandoned. We will make reasonable efforts to contact you before taking action. After the thirty (30) day period, we may dispose of, recycle, sell, or otherwise handle the equipment without further notice or liability. Any costs incurred in storage, handling, or disposal may be charged to you.
9. Service Level
Colocation services are covered by our Service Level Agreement with a 99.5% monthly availability commitment for power delivery and network connectivity. The SLA does not cover:
- Customer-owned hardware failures;
- Issues caused by customer configuration or software;
- Scheduled or emergency maintenance;
- Brief power interruptions within redundancy tolerances.
10. Refunds
Colocation services are non-refundable due to the physical setup, resource allocation, and facility preparation involved. Please refer to our Refund Policy for full details.