About Us

Powerful Cloud and Hosting Solutions At SIA RDPCORE DC, we provide data center services, hosting services, and custom server solutions for businesses. Although we are based in Latvia, we operate globally, with cabinets in various data centers and services available in many locations worldwide.

1 - Innovative Infrastructure and High Performance

Thanks to our liquid cooling technology, we boast one of the lowest energy usage ratings in the industry, passing cost savings directly to our customers. We also equip our servers with the latest technology, including the newest Ryzen and Intel series processors, ensuring optimal performance and efficiency.

2 - DDoS Protection and AI-Powered Security

Our advanced DDoS protection system uses AI technology to instantly eliminate malicious and harmful traffic. Additionally, our AI cleanses your systems of malware, safeguarding your operations. We are also developing our own AI system, named CORE AI, which focuses on delivering tailored solutions for our clients.

3 - IoT Solutions and Advanced Technology

We accelerate your business processes through our IoT solutions, making your networks smarter and more efficient. With cutting-edge technology and hardware, we provide a flexible and reliable infrastructure that meets the unique needs of our clients. Our innovative infrastructure guarantees top-tier performance for your projects.

4 - 24/7 Continuous Support and Technical Services

Our expert customer support team is available 24/7, ready to address any issues with quality and timeliness. Our highly trained technical staff solves problems quickly, offering you a seamless professional experience. When you work with us, you can focus on your business, trusting that your hosting services are in safe hands.

OUR VISION

At SIA RDPCORE DC, our vision is to be a leader in innovation, continuously adapting to the evolving world of technology and providing advanced, automated solutions powered by artificial intelligence (AI) without the need for human intervention. Our goal is to offer reliable, high-performance services built on the latest technologies, helping businesses thrive in the digital future.

We are committed to delivering superior speed and efficiency through our 40,000 Mbit high-speed servers and cutting-edge Ryzen and Intel processors. Our infrastructure ensures that even under heavy workloads, businesses experience uninterrupted service with exceptional performance and speed.

Our AI-powered DDoS protection system guarantees full defense against malicious traffic and cyber threats, ensuring continuous and secure operations for our clients. Through our advanced CORE AI technology, we automate problem-solving processes, allowing businesses to operate smoothly without any manual intervention, all while maximizing system security.

Innovation is at the heart of what we do. We integrate the latest IoT solutions, making networks smarter and more efficient, and ensuring that our clients are always equipped with future-ready solutions. By continuously improving our technology infrastructure and staying ahead of industry trends, we provide the flexibility and reliability that businesses need to succeed in the modern digital landscape.

As we expand our services, we remain dedicated to offering 24/7 support, ensuring that our clients can always rely on us for secure, high-quality hosting and server solutions. Our focus is on delivering the best possible service, so businesses can focus on growth and success.

OUR MISSION

At SIA RDPCORE DC, our mission is to empower businesses to overcome the challenges of the digital world by providing innovative, reliable, and sustainable technological solutions. Our goal is not just to offer services, but to become a partner in our clients’ success, contributing to their growth and long-term achievements.

Customer satisfaction is at the heart of everything we do. We provide tailored solutions to each of our clients, focusing on delivering the most suitable infrastructure and services for their needs. Whether it's data center services or server hosting solutions, we are committed to being there for our clients at every stage of their business journey.

Security forms the foundation of everything in the world of technology. This is why we protect our clients at the highest level with our AI-powered DDoS protection infrastructure. Our CORE AI technology eliminates malicious software and threats in real time, ensuring that systems remain secure and function smoothly at all times.

Innovation is part of our DNA. We are constantly evolving and staying up to date with the latest technology trends. Our 40,000 Mbit high-speed servers and the most advanced Ryzen and Intel processors meet and exceed our clients' performance and speed expectations. This technology-driven infrastructure gives our clients a competitive edge in their respective industries.

We use technology not just to solve today’s challenges but to shape the future. Through our IoT and AI-based solutions, we make business processes smarter and more efficient, guiding companies through their digital transformation journey.

Finally, with our 24/7 continuous support, we guarantee that we will always be by our clients’ side, ensuring business continuity and providing them with complete peace of mind.

OUR GOALS

At SIA RDPCORE DC, our goal is to strengthen our position as a leading and trusted provider of technology solutions in the global market. We aim to not only address today’s challenges but also anticipate the future needs of businesses. By driving digital transformation, we help our clients streamline their operations and achieve greater efficiency through innovative, reliable, and high-performance solutions.

As technology continues to evolve, we are committed to constantly improving our infrastructure and services. Our focus is to provide our clients with the speed, security, and performance they need, using the latest in IoT, AI, and next-generation processor technology. With customer satisfaction as a top priority, we develop tailored solutions that ensure business continuity and deliver high-performance results.

In today’s digital landscape, technology is an essential component of business success, and at SIA RDPCORE DC, we strive to support our clients on their journey of digital transformation. Our goals are rooted in security, performance, innovation, and customer-centricity, and we work hard to continuously enhance these pillars in every service we provide. Through intelligent and efficient solutions, we empower our clients to thrive in their respective industries.

Commercial Company Name

SIA RDPCORE DC

Address Information

Avotu iela 8 k-3, Latgales priekšpilsēta, Rīga, LV-1011

Latvia

Registered Tax Office and Number

Latvia - 40203609762

General Privacy Agreement

1. Information

These privacy principles are prepared by Rdpcore DC to determine its responsibilities regarding privacy. The following points contain the rules for information collection and distribution on the rdpcore.com website.

We will use your IP address to troubleshoot issues on our servers and to manage our website. Your IP address will be used to recognize you, identify your shopping cart, and collect your clear demographic information. Users must provide all requested information, such as contact details (name, address, phone, email, etc.), on our registration form in the customer database.

The contact information we collect from this form will be used for users' transactions, domain name information, emergency cases, and delivery of your invoices. Users may not request to delete their records from our system, based on their preferences. The financial information collected will be used for the collection of the payment for the products and services purchased and for other necessary purposes. Personal information will be used for verifying a person's identity during logins to our system and other required situations. Statistical and profile data are also collected within our site. These can be used in any situation as needed. This information will be used for tracking visitor movements, providing personalized content, and similar activities. Absolutely no sharing with third parties is allowed. In legal matters, only relevant legal authorities will have access to this information.

Our site contains links to other websites. We are not responsible for the privacy policies or content of other sites linked to our website www.rdpcore.com.

2. Security

Our company implements security measures to prevent data loss, unauthorized use, and unauthorized alteration of information on our site. These security measures include:

Credit card payments are securely transmitted to our bank via encrypted SSL Security Certificate with Comodo.

Your credit card number is never stored (the automatic payment system works via token). We do not know the card number you use at the time of the transaction. Even though the transaction occurs through our site, your credit card information remains confidential between you and our bank.

3. Correction / Renewal

Our users do not have the right to modify or delete any information they have registered on our site. Once an order is placed, no information can be changed or deleted in any way.

Parties

1.1: This agreement is made between the company Rdpcore DC, which provides the services specified in the services section (“Rdpcore”), and the person / institution specified in the new customer registration section (“customer”) on the website owned by Rdpcore, which operates on the internet addresses of http://www.rdpcore.com - (.net) (“site”). The use of the site and the services to be purchased through this site will be governed by the following terms and conditions and the general usage terms of the service, which will be considered as accepted once signed.

1.2: The parties hereby declare, accept, and undertake the accuracy of the information written in this agreement.

Subject

2.1: This agreement will regulate the rights and obligations of the customer, based on the information they provided during registration, their orders, messages sent, and the services they will receive according to their preferences in the orders. These services and operations are described below.

2.2: Membership information is provided by the customer during registration. Since these details will be used in the transactions, it is assumed that the customer/member has entered the information correctly, without errors or omissions.

Responsibilities and Customer Obligations

3.1: Rdpcore will provide the services requested by the customer in their order. By accepting the order message, Rdpcore will confirm receipt of the payment and undertake to provide the service specified in the order.

3.2: The payment method, VAT differences, and total amounts will be provided during the order process, and the customer will be notified by Rdpcore regarding the payments required for monthly, quarterly, semi-annual, annual, or biennial payment options.

3.3: After the order acceptance and approval of the transactions, Rdpcore will provide the customer with all usernames and passwords related to the service and the service will commence. Once the access information for the relevant services is transmitted to the customer, the responsibility for this information rests with the customer, and the customer will be responsible for any damages arising from issues related to these details.

3.4: The customer undertakes to comply with any notices or warnings issued by Rdpcore and to abide by any general terms published by Rdpcore. The customer may not distribute or sell the free or unlimited services provided, whether paid or free, and may not distribute or resell them to third parties. In addition to this agreement, "general service conditions" apply.

3.5: The customer undertakes not to access files or programs they do not have the right to access using the software or programs provided under the service, and not to create any problems due to such actions. In case of any issues, the customer agrees to compensate for any damages.

3.6: The customer agrees that any taxes, fees, and similar obligations arising during the use of the service or that come into effect during the term of the agreement will be borne by the customer.

3.7: The customer is responsible for all files, documents, and programs stored under the service, and for all transactions performed through the web site and email services. The customer agrees to bear all legal and criminal liability arising from violations of laws regarding such data, information, and declarations. Rdpcore will not be held liable for any problems arising in this regard.

3.8: Rdpcore will not be held responsible for any material or moral damages arising from the contents of the customer’s data, any errors or malicious use of that data, or emails sent and received. The responsibility for backup and storage of data rests with the customer. Rdpcore cannot be held liable for any errors or damages caused by service disruptions or data loss.

3.9: Rdpcore will show due care and attention in maintaining customer backups but will not be held responsible for data loss. The customer is required to regularly back up their data.

3.10: Rdpcore specifies the special usage terms for its products and services on the respective web pages. The customer accepts these terms by purchasing any of these services.

3.11: Rdpcore reserves the right to change the features and prices of products and services over time.

3.12: The customer must use the services in a manner that does not harm other users. Rdpcore may suspend services without prior notice or issue warnings to the customer in case of such uses.

3.13: The customer agrees to use any unlimited resources provided under the service in a manner consistent with good faith and the general service terms. In case of excessive or improper use of server resources, Rdpcore may suspend the service without prior notice or request the customer to correct the issue.

3.14: Rdpcore will handle the domain registration process for domains ordered and paid for by the customer. The customer will own the domain registered and accepted via the order. Rdpcore may carry out actions on the domain according to the customer's requests.

3.15: Domain registration, renewal, or modification processes are conducted through third-party software or manual operations. In case of any errors arising from these operations, the customer is responsible for informing Rdpcore once the issue is detected.

3.16: The customer is responsible for ensuring the accuracy of the Whois information, the domain registration password, and transfer lock details in domain services.

3.17: Rdpcore has the right to change the conditions and prices of domain services without prior notice. This may affect the renewal prices for previously registered domains.

3.18: If the domain renewal process is not performed in time, Rdpcore will suspend the domain. The customer can renew the domain within a specified period by paying the renewal fee, but failure to renew the domain will result in it entering a "Redemption Period."

3.19: Domain services are not products for sale but services for which usage rights are granted for a paid period. Failure to pay the renewal fee may transfer the rights to another party.

3.20: The customer agrees not to send bulk emails (spamming), engage in phishing, or conduct illegal activities that could damage the network or affect Rdpcore’s database. In such cases, Rdpcore may suspend the services without prior notice and will not refund any payments made.

Term

4.1: This agreement comes into effect once the order and payment are sent to Rdpcore via the internet.

4.2: The term of the agreement is based on the payment period chosen by the customer during the order process.

4.3: If neither party notifies the other of the termination of the agreement 10 working days before the end of the term, the agreement will be extended for the same period under the same terms and conditions (subject to any changes in fees).

Fees

5.1: The fee for the services specified in this agreement will be the amount indicated during the order process. VAT is not included in the specified fees.

5.2: Rdpcore reserves the right to change the prices and tariffs without prior notice. The customer accepts any potential changes related to inflation or exchange rates.

5.3: If the payment is delayed, Rdpcore does not apply interest but reserves the right to do so.

5.4: Rdpcore reserves the right to suspend or disable the relevant service until payment is completed.

5.5: No refunds will be made for domain registration services.

Suspension

6.1: If there is an issue with payment, Rdpcore reserves the right to suspend all services provided to the customer.

6.2: Bulk email sending is strictly prohibited. In case of spam, the service will be suspended.

6.3: The security of all software on the servers is the responsibility of the customer. Rdpcore is not responsible for any issues arising from permissions or software-related problems.

6.4: Additional terms and conditions are specified in the "general service terms" agreement.

Termination

If the customer violates any provision of this agreement or fails to fulfill their obligations, Rdpcore has the right to terminate the agreement unilaterally without any notice or warning.

Communication and Information Addresses

8.1: Both parties accept and undertake that the addresses provided during registration are their legal residences. Any changes to these addresses must be communicated in writing.

8.2: Rdpcore may send messages, notifications, or bills to the email address provided by the customer during registration, which the customer acknowledges as valid.

Payment Default

9.1: The customer will be considered in default if payment is not made within 7 days of the order date.

9.2: In case of legal action, the customer agrees to pay additional fees and interest.

9.3: If legal actions like precautionary seizures are taken, the customer will be responsible for associated costs.

9.4: If payment is not made within 5 days of a reminder, Rdpcore reserves the right to suspend the service.

9.5: For physical or virtual server rental services, if payment is not made within specified timeframes, the service will be suspended and data will be deleted after 10 days.

Prohibited Activities

10.1: Prohibited activities include but are not limited to illegal actions, spam sending, phishing, unauthorized access to computers or networks, and harmful activities like sending viruses or malware.

Prohibited Activities

10.1: Prohibited activities include, but are not limited to, any acts and behaviors that are considered illegal under the law, such as the following:

Spam Sending: Spam is the unsolicited sending of bulk and/or commercial messages via the internet. Spam sending can harm the service provider’s commercial reputation and reliability, and may also cause the systems to be overloaded, resulting in a decline in the quality of services provided to customers. Customers receiving services from the service provider cannot send spam, nor can they run systems in a way that facilitates spam or allow third parties to use the system in an unsecured manner.

Crimes Against Intellectual and Industrial Property Rights and Personal Rights: This includes acts that would be crimes under the “Intellectual and Artistic Works Law,” “Trademark Law,” “Patent Rights Protection Law,” and other related legislation, as well as crimes related to the privacy of personal life and personal rights.

Phishing Attacks: Phishing involves deceiving users through fake websites and emails to capture sensitive information, such as identity details, credit card information, bank account numbers, and passwords.

Unauthorized Access to Other Computers and Networks: Attempting to access computers, user accounts, or networks that belong to others through unauthorized or illegal means (hacking), and other activities that enable unauthorized access to systems (port scan, stealth scan, etc.).

Virus, Worm, Trojan Horse, and Other Malicious Activities: Sending internet viruses, trojans, or engaging in activities such as pinging, flooding, and mailbombing that could disrupt the service provider’s network or related networks, systems, services, or devices.

Excessive Resource Usage on Shared Servers: The service provider offers services through shared hardware platforms under hosting services. If a website creates excessive traffic or consumes excessive resources, or if there is heavy email sending/receiving from email hosting services, or if a virtual server under shared hosting uses excessive CPU or generates excessive traffic, the service provider reserves the right to suspend the service temporarily or indefinitely without prior notice in order to prevent negative effects on other customers using the same hardware platform.

Validity of the Agreement and Termination for Breach

11.1: Any changes to this agreement, which the customer accepted during the online application, will be communicated to the customer through the website or via email. The customer is considered to have accepted the changes by continuing to use Rdpcore's services.

11.2: The customer may terminate the agreement at any time by notifying Rdpcore until the renewal date specified for the service or by submitting a cancellation request through the customer control panel.

11.3: Rdpcore may unilaterally terminate the agreement without prior notice for the following reasons:

The customer transfers, in whole or in part, the services they receive or rights granted under this agreement without Rdpcore's written consent. A bankruptcy decision is made against the customer or their payments are suspended. The customer defaults on payments as specified in section 9.1. The customer violates any condition in this agreement or the "general service terms," in which case Rdpcore can terminate the services provided without prior notice and/or cancel the agreement. In such a case, any previously paid fees will not be refunded.

Dispute Resolution and Jurisdiction

12.1: This agreement, including the 11 main articles and their sub-headings, has been read and understood by both parties and signed (Signing is considered completed when the order is sent from the site to Rdpcore). If Rdpcore deems necessary, it may add, remove, or change articles or sub-headings. Rdpcore will notify the customer of any changes via email, and the customer declares and undertakes to accept the changes in advance.

Hosting Usage Terms

1.1: The email sending limit is up to 50 emails per hour. rdpcore.com may change the hourly sending limits.

1.2: Backups taken by the customer will be stored on the server for 15 days and may be automatically deleted by the system afterward.

1.3: Packages cannot be used for purposes contrary to web hosting concepts, such as file sharing, file/data storage, download centers, or backup areas.

1.4: Packages cannot be used for bulk/spam email sending. rdpcore.com may impose restrictions on hourly sending limits if necessary.

1.5: The customer is responsible for backing up their own data. Our company cannot be held responsible for any data loss.

1.6: The goodwill backup quota is 2 GB and 100,000 inodes. There is no backup guarantee for data exceeding the 2 GB and 100,000 inode file limit.

1.7: No 100% guarantee can be given for free site transfer services, and support may be limited depending on the size and number of sites.

1.8: Unlimited features are based on the principle of good faith usage. The goal is for customers to use their packages within good faith without encountering any limits. These packages are subject to CPU limit based on this principle. The good faith monthly traffic usage checkpoint is 50 GB. The good faith disk usage checkpoint is 10 GB.

1.9: Unless otherwise stated, the CPU usage limit for our packages is up to 100% of one processor core. In certain packages, this may rise to up to 400%.

1.10: Unless otherwise stated, the file limit (inode limit) for hosting packages is 200,000.

1.11: For all hosting packages, parked (alias) domains can only be used for the equivalent of the current website. In cases where the website is not involved (such as email, etc.), Rdpcore can suspend the related services without prior notice.

1.12: Addon / Alias / Park domain names used in hosting services can only be used if they are registered as domain names in the user's account. If domains that are not owned by the user or registered with another company are used, it is the responsibility of the user to prove their right to use the domain name. Rdpcore may suspend the use of these additional domain names or remove them from the hosting service if deemed necessary.

1.13: On shared hosting infrastructure, additional functions beyond those provided by the php functions available in the control panel cannot be provided. Users wishing to install third-party modules on standard applications (WordPress, OpenCart, etc.) must check the functionality of these modules before installing them.

1.14: Users receiving services from our shared hosting infrastructure do not have SSH access.

1.15: PHP functions such as exec, escapeshellarg, popen, and proc_open are not allowed on our shared hosting infrastructure.

1.16: rdpcore.com may periodically monitor resource usage (CPU, file count/size, MySQL, MSSQL, traffic, disk usage, etc.) and may ask the customer to reduce their resource usage. If package limits or good faith usage principles are exceeded, the system may automatically apply limitations, stop services, redirect to a special page, or restrict access.

1.17: rdpcore.com reserves the right to make changes to the IP, server, and infrastructure for active packages without prior notice, regardless of resource usage or server performance criteria, if deemed necessary.

1.18: Unless otherwise specified, campaigns, promotions, discounts, free additional time, etc., are personal to the company or individual. If it is detected that the benefits provided through accounts created under different names, emails, or phone numbers are used outside the designated rules, Rdpcore may suspend the related account and service without notice and demand payment for the difference in benefits used.

1.19: Each account has a single administrator account. If a user opens accounts with different or similar names or information, Rdpcore may suspend the related accounts and services without notice and may restrict access to these accounts.

1.20: rdpcore.com has the right to terminate services and issue refunds without providing a reason at any time.

1.21: rdpcore.com reserves the right to make changes to hosting packages and other related provisions, as well as all other elements.

Domains Not Permitted for Registration/Transfer

Domains that do not comply with the following rules are not allowed to be registered, transferred, or hosted on our servers. Domains found to be non-compliant with these rules may be deleted without prior warning.

2.1: Domains that violate the Law No. 5651 on Regulation of Publications on the Internet and the Fight Against Crimes Committed through These Publications.

2.2: Names of commercial banks.

2.3: Names related to credit card/payment gateways.

2.4: Names referencing various online games.

Content Not Permitted for Use

The following sites/content are not permitted to be hosted on our servers:

3.1: Content violating on Regulation of Publications on the Internet and the Fight Against Crimes Committed through These Publications.

3.3: IRC Scripts/Bots.

3.4: IRCD (IRC Servers).

3.5: Proxy Scripts/Anonymizers.

3.6: Content that could lead to phishing/scams.

3.7: Image Scripts (such as Photobucket or Tinypic).

3.8: Auto Surf/PTC/PTS/PPC Sites.

3.9: IP Scanners.

3.10: Bruteforce Programs/Scripts/Applications.

3.11: Email Bombers/Spam Scripts.

3.12: Banner Conversion Networks (Commercial banner conversion sites).

3.13: File Upload/Mirror Scripts (such as Rapidshare, Hotfile).

3.14: Commercial audio/radio streaming sites.

3.15: Bank debt securities.

3.16: High-interest programs (HYIP) or related sites.

3.17: Investment sites (FOREX, E-gold exchanges, Second Life/Linden Exchange, Ponzi, MLM/Chain schemes).

3.18: Websites for loading money onto cards.

3.19: Sales of controlled substances without the necessary permits.

3.20: High-interest banking programs.

3.22: MUDs/RPGs/PBBGs.

3.23: Hacker-focused sites/archives/programs.

3.24: Sites promoting illegal activities.

3.25: Warez/pirated/illegal content distribution sites or forums.

3.26: Bank debt securities and related swap programs.

3.27: Fake websites (including but not limited to those listed on aa419.org & escrow-fraud.com).

3.28: Email marketing/sending sites such as Mailer Pro.

3.29: Software that sends emails with the click of a button.

3.30: Live sports broadcasts (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.).

3.31: Software that automatically sends emails to friends.

3.32: Anonymous or bulk SMS sending applications.

3.33: Bitcoin miners, exchanges, or trade-related sites.

3.35: Child pornography and other pornographic content.

Child pornography and any content potentially harmful to children are strictly prohibited. Any website containing child pornography or related links will be immediately suspended without notice.

3.36: Cron jobs running in less than 15-minute intervals on any web hosting or reseller account are prohibited.

Policies

1: Our top priority is to provide all our users with seamless and high-standard services. The rules and limits mentioned in the package details have been set within this priority. Therefore, disk, traffic, CPU, and other resource consumption that negatively impacts our main system and other users sharing the system will not be allowed.

2: All individual and corporate users have the right to use a healthy email service. Our zero-tolerance policy towards spam and other measures we take ensure the continuity of this service.

3: We are aware that the data of our users may be valuable. However, we cannot determine how valuable it is. We expect users to notify us if their data exceeds the monthly hosting service fee. Therefore, even if users receive backup services, we recommend they regularly back up their sites on their own computers. Every user must be aware that the responsibility of backing up data lies 100% with them. In case of data loss, even if additional backup services have not been purchased, we are happy to share backups taken against system failures if available.

4: We would like to emphasize that the limits and resources of our packages and their use are always based on the principle of good faith, and all actions are carried out with this principle in mind.

5: Any offensive behavior towards our employees will lead to the suspension/termination of your account/service without a refund.

By registering, you agree to and accept all the terms listed above as well as all contracts on our website (backup, cancellation and refund, support).

Hosting and Reseller Services

For our Hosting and Reseller services, we take automatic server backups every 3 days. However, these backups are taken for possible system failures. Customers are obligated to take their own backups. Our company may share the backups with customers on a goodwill basis at its discretion.

In case of issues arising from hardware or software on Hosting, Reseller, and SEO Reseller servers, the service owner is responsible for their own backup. Our company is never liable.

Backups are valid for websites that do not exceed 2 GB. Websites exceeding 2 GB are outside the backup scope, and our company cannot be held responsible for any issues arising on these sites. The customer is responsible for taking their own backup.

Virtual Server Services

No backups are taken by our company on VDS and Dedicated servers due to the costs of the backup system. However, our support team provides assistance regarding backup configuration requests from customers for customer satisfaction. Although backups may be configured by our company, the functionality of the backups must be checked by the customer. Our company does not accept responsibility for any issues that may arise.

Since services are provided with backup costs deducted and no backups are taken, our company cannot be held responsible for data loss caused by hardware or disk failures. If no paid backup service is taken, the responsibility lies entirely with the user. No claims can be made against our company in this regard.

Physical Server Services

No paid or free backups are taken for physical servers rented or hosting services.

All backup responsibilities lie with the user who rents or hosts the server. Our company will not accept responsibility under any circumstances.

Paid Backups

Paid backups are selected as 3 to 7 days during the order process. These backups are stored on our backup servers on behalf of our customers. In the event of any disruption, customers can request these backups by opening a support request.

Customers who have purchased backup services may request up to 7 backup restores within one month. For requests exceeding 7 restores, an additional fee will be charged.

Since the backups are taken as server-based image backups, our company is not responsible if the backups are corrupted or if a backup is taken when the website is already malfunctioning.

Account Deletion and Backup Removal

Accounts with payment overdue by 7 days will be deleted from the servers. Therefore, customers cannot request backups after their service period has ended, as the backups, including those taken, will be deleted from the servers. Our company cannot be held responsible for any possible inconvenience caused by this.

Cookie Policy

At Rdpcore, we believe it is important to be clear and transparent about how we collect and use information related to you. To ensure transparency, this policy provides detailed information about how and when we use cookies. This cookie policy applies to Rdpcore products or services associated with or referencing this policy.

Does Rdpcore use cookies?

As described in our Privacy Policy, Rdpcore uses cookies and other technologies to ensure that everyone who uses our services has the best possible experience. Cookies also help keep your account secure. By continuing to visit or use our services, you agree to the use of cookies and similar technologies for the purposes described in this policy.

What is a Cookie?

Cookies are small files placed on your device that allow the features and functions of Rdpcore to work. For example, cookies help us identify your device, ensure secure access to Rdpcore and our websites in general, and even allow us to detect when someone is trying to access your account from a different device. Cookies also allow you to easily share content on Rdpcore and help us show relevant content to you.

When does Rdpcore place cookies?

We use cookies on our websites (e.g., rdpcore.com) and mobile applications. Browsers visiting these sites will receive cookies from us. We also place cookies in your browser when you visit non-Rdpcore sites that host our plugins (e.g., the "Share" button from Rdpcore) or tags.

What types of cookies does Rdpcore use?

We use two types of cookies: persistent cookies and session cookies. Persistent cookies help us recognize you as an existing user, so it becomes easier to return to Rdpcore or interact with our services without needing to log in again. After you log in, the persistent cookie remains in your browser and is read by Rdpcore when you return to one of our sites or to a partner site that uses our services. Session cookies are active only during your session (typically the visit to the website or the browser session).

What are cookies used for?

Cookies can be used to recognize you when you visit Rdpcore, remember your preferences, and provide you with a personalized experience consistent with your settings. Cookies also make your interactions with Rdpcore faster and more secure. Additionally, cookies allow us to present content to you both on the Rdpcore site and across other sites.

Authentication: When you log in to Rdpcore, cookies help us deliver the correct information to you and personalize your experience.

Security: We use cookies to enable and support security features and to detect malicious activities and violations of our User Agreement.

Technical Features and Services: Cookies inform us of your language preference and communication preferences. They make it easier for you to fill out forms on Rdpcore. Cookies also allow us to present features, insights, and personalized content related to our plugins. More information about plugins can be found in our Privacy Policy.

Performance, Analytics, and Research: Cookies help us understand the performance of our site and plugins in different locations. We also use cookies to understand, improve, and research our products, features, and services when accessed from other websites, applications, or from your work computer or mobile device.

Our Cancellation Policy

To cancel the services you have purchased from our company, you must log in to your customer control panel with your email address and password. Once you have entered the service details, you can fill out the form under the "Cancellation Request" option to proceed with the cancellation. No new invoice will be created for the service at the time of the next payment.

Services that have not been used but for which no cancellation request has been made will not be considered canceled. A new invoice will be generated at each new payment time. If you do not wish to fill out the cancellation form, you can send an email from the email address registered in your customer panel.

For customers who make purchases with a credit card and later dispute the payment through the bank by claiming "the purchase was not made by them" during or after service use, without informing or obtaining approval from our company, their account and all services will be permanently deleted and suspended. The customer's name, surname, email address, IP address, and identification number will be added to our blacklist. If you have a valid reason, we kindly ask you to contact our company before this process. Our company is generally lenient in such cases.

For customers who make purchases with a credit card, the information provided at the time of registration, such as addresses, phone numbers, and IP addresses recorded during the order process, will be reviewed and logged. Additionally, through a control mechanism, if you attempt to make a purchase with a problematic credit card, your order will be automatically blocked.

Our Return Policy

The service has not yet started.

The product for which a return is requested is still resalable in the same quantity and quality to another consumer.

The final owner of the product has not had a previously successful return request for the same product and/or products from the same category within the last one (1) year.

Products that cannot be returned

The following products cannot be returned because service has begun or because they cannot be resold in the same quantity and quality to another consumer after return:

• Domain names
• Any type of technical support services
• Products obtained from third-party suppliers
• Any type of free services and/or products
• Any type of virtual server services
• Any type of cloud services
• Any type of physical server services

Return Procedure

rdpcore.com will process return requests for products that meet the conditions mentioned above, within 15 (fifteen) business days after receiving the request, in accordance with the procedures and rules outlined below.

Wire Transfer/EFT/Credit Card Returns:

For a returned product, any customizations requested by the final consumer or technical services that require expertise, which have been performed during the service provision and are non-refundable, as well as operational fees such as bank commissions and other charges declared by rdpcore.com, will be deducted from the initial price of the product or service and returned to the customer as a credit balance. Refunds for free services/products or discounts gained through special and/or general campaigns are not available.

Shopping Credit as a Refund:

The sales price of the returned product or service can be credited as shopping credit for the purchase of other products or services, with operational costs and third-party fees deducted. No further deductions will be made, and the credit amount cannot be withdrawn as cash.

How to Submit a Return Request to rdpcore.com

• The product/service subject to the return
• The reason for the return (if any)
• The requested return method (purchase refund or shopping credit)

The return request should be sent via email from the verified email address associated with the consumer's account at [email protected]. Requests submitted through other communication channels or without meeting the requirements outlined in this section will not be processed.

Rules Regarding Installment Purchases, Credit Card Campaigns, and Discounts

Gift vouchers and any type of discount application cannot be refunded or requested for return. Bank commissions deducted during credit card transactions and points used through credit card programs cannot be refunded. Credit card policies may vary depending on the bank and financial institution.

Procedure for Transactions in Foreign Currencies

Regardless of the currency in which the product or service is offered, rdpcore.com will process refunds based on the amount paid in EURO at the time of purchase.

Return Request Rejection

rdpcore.com reserves the right to reject return requests that do not comply with the above return policies.

Withdrawal from Return Request

The final consumer has the right to withdraw their return request until the return is processed.

Dispute and Appeal Rights

In the event of a dispute, the laws of the country where rdpcore.com is established will apply, and legal enforcement will be carried out by the courts located in that country.

These return policies are binding between rdpcore.com and the individuals or organizations acting as the final consumer of its products and services. Anyone purchasing products or services from rdpcore.com is considered to have accepted these terms in advance.